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Sleep score doesn’t update

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‎11-18-2019 01:37 - last edited on ‎11-24-2019 17:46 by Fitbit Moderator

‎11-18-2019 01:37 - last edited on ‎11-24-2019 17:46 by Fitbit Moderator

I have this problem with my Fitbit versa. Wake up briefly in the night and get a sleep score. Go back to sleep for several hours and the stats update eg hours asleep etc. But the sleep score stays exactly the same

tried all the suggested solutions on here with no success 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-18-2019 01:38

‎11-18-2019 01:38

Ps also have a problem with Bluetooth connection I’ve posted elsewhere

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‎11-24-2019 17:53

In response to Suehar

‎11-24-2019 17:53

Hi @Suehar. Welcome to the Forums. I'm sorry for the delayed response.

 

I've moved your post to the Versa board so you can receive more related responses about this situation. Thanks for letting me know that the sleep score isn't updating and thanks for the time take to troubleshoot your Versa. Do you recall since when this started happening? Also, if possible could you please take a screenshot of the sleep stages and scores generated for the same night to further investigate? To attach a picture in your reply, follow the steps described here.

 

About the Bluetooth connection, I found your original post which was already replied by @JuanJoFitbit. Make sure to continue working with him on that thread so we can keep our forums organized.

 

Keep me posted.

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