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Sleep tracker not accurate

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‎06-27-2019 03:28 - last edited on ‎06-28-2019 17:59 by

‎06-27-2019 03:28 - last edited on ‎06-28-2019 17:59 by

Versa not accurate on sleep tracker. Adds time or says I'm sleeping when awake. Any ideas? Charge 3 worked better than this.

 

 

Moderator edit: subject for clarity

 

 

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‎06-28-2019 18:19

‎06-28-2019 18:19

Welcome to the Fitbit Community @icucclay.

 

I appreciate your participation in the Forums and sharing your concern regarding your Fitbit Versa tracking your sleep accurately compared to your Charge 3 tracker. Our team is always working on our products and services, and you comments are always welcome. Sleep autodetection is based on your movement and if you’re not moving but not asleep for long periods of time it’s possible for your device to falsely record sleep. You can delete the sleep record from your dashboard by following the steps from this help article: How do I change my sleep history?

 

There are several factors that can affect the sleep tracking. I recommend checking this article with helpful information about tracking sleep: How do I track my sleep with my Fitbit device?

 

If you continue experiencing any difficulties, I recommend restarting your device and checking if the device is snug on your wrist. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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