Sleep tracker not working

[versafb]

I just bought the versa and it’s not tracking sleep correctly. Said I went to bed at 4am and woke up at 5am. My charge worked awesome but now I’m questioning the versa. Don’t want to get a Apple Watch

[RobertoME]

Hi there @versafb, awesome to have you as a new member of the Fitbit Community! I appreciate you have shared a screenshot of your sleep data. I'm wondering what should be the correct time that is not showing in the sleep entry?

Anyways, if the issue continues with the sleep. Please review that your Fitbit app is updated to the most recent version. For more details use the following help article: What's changed in the latest release of the Fitbit app?

If the app is updated, try to perform a restart on your tracker: How do I restart my Fitbit device?

Hope this helps and for some additional information regarding sleep, review the following suggestions: What should I know about sleep stages?

See you later.

[Kirsty_Curse]

So my sleep stages are definitely not tracking. I even set it to sensitive and it's not right at all. It also doesn't log my heart rate properly and usually just says I don't have one. Then I do and so on. I just bought this beast after having a Charge HR for a few years and then an Alta HR for the past year. So due to my use of it being really focussed around these things as I have a medical condition that means this data is really useful to me and I missed the heart rate on the Alta but I mean my sleep is absolute nonsense. Please help. I don't want to give up on Fitbit! But have had various problems with all versions. Here's my chart so you can see the difference.

[Kirsty_Curse]

Also how the hell do you add a picture?? It can't be this complex! It's a bloody screen shot 

[UseCommonSense]

How many times will you mods use the same cookie cutter troubleshooting garbage? There are at least 5 threads for the inaccurate sleep tracker alone on the first page of this forum. Instead of beating around the bush and indirectly blaming it on user error, just tell the community you are aware of the issue and are working on a patch. I haven’t even had mine for a week and it accurately tracked my sleep once. It was the first night I used it. Every time after that it says I fell asleep at a ridiculously early time in the morning and stopped tracking a couple hours after. 

If if you want to keep customers, cut the useless troubleshooting and tell the community you are aware of the problem. People respect honesty.

[Kirsty_Curse]

Excellent point 

[Dragonfly2113]

I have been going through the same crap with them. It’s a joke. 

[Nativenyr]

My Versa stopped tracking my sleep too this week. I've restarted it, powered it off/on, made sure the Heart Rate was on; and it still does not work!

[Dragonfly2113]

I ended up having to put it on my dominate wrist.  I have tattoos on both arms but the coverage is less on my right arm. Once I did that my sleep tracker started working again. Seems crazy that tattoos would effect the tracker but for me it seems that’s the case. Works great on other arm. Anyone else try switching arms?

[Tommy632]

I have been wearing my Versa for a few months now.  It never tracks my sleep correctly.  I believe it's more a hardware problem than a software problem.  I was wearing the surge before the Versa and it worked flawlessly.

[versafb]

Oh I know. My blaze was awesome. The versa not so much.

Moderator edit: personal info removed

[DannyWolf]

I have had my Versa for a couple of days now. It has not once registered my proper night time sleep... and yet it managed to pick up on a "1hr 50min" nap that I had on the sofa yesterday?? I have tried rebooting the device and the usual "turn stuff off and on again, make sure its updated..." blah blah blah. I thought this was suppose to be a top of the range bit of tech?! 

[CARYVERO]

Hi same problem and can't fixed . I can't even change the days , they show I'm in the last week 

[Madelbugs]

Preach 🙌🙌🙌🙌