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Sleep tracker

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‎09-25-2019 12:49

‎09-25-2019 12:49

My Verda has tracked sleep perfectly until the 6th of September but since then it no longer tracks my sleep. I have updated the app, ensured the HR is on, ensured it is positioned correctly on my wrist and I have even reset it to factory settings! It is still not tracking sleep. I don’t want to reboot again as it is a pain adding my music to the device all over again. Any answers please?! TIA! 

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‎09-25-2019 15:28

‎09-25-2019 15:28

Hi, if even a factory reset did not solve your problem, I would advice you to contact Customer Support about this issue. Click the link how to contact them. Regards kuzibri

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