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Sleep tracking accuracy with Versa 2

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‎09-25-2020 05:05 - last edited on ‎09-27-2020 13:39 by Fitbit Moderator

‎09-25-2020 05:05 - last edited on ‎09-27-2020 13:39 by Fitbit Moderator

I consistently go to bed at 10:30 pm. My Versa 2 sleep tracker continually and only registers that I go to sleep around 3-4 am, sometimes later.  It does register the correct time of waking.  Any suggestions as to why?

 

Moderator Edit: Clarified subject

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‎09-27-2020 13:38

‎09-27-2020 13:38

Hi @AlanX, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which phone are you using with your Versa 2? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your device and try wearing it on your non-dominant hand when you're going to sleep, and let me know if the issue persists.

 

Looking forward to your reply. 

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