Slow performance after firmware update

[Leanneceline]

Hi all,

Since the new firmware update my Versa became really very slow.

I've have nearly no apps installed (only a calculator since the beginning). And some music is installed (like 25% of the space available for music)

It's especially the menu, when I scroll though the pages on the menu it takes sometimes 3-4 seconds to react at my fingertouch. The same when I press one of the buttons on the sides to shut down an app (and sometimes I have to press 3 times because it don't react at all)

Does anyone knows a solution for this?

Moderator edit: Subject for clarity 

[LizzyFitbit]

Hi @Leanneceline. I'm glad to see you here in the forums. I'm sorry for the delay.

Thanks for explaining the issues experienced with your Versa, and your efforts while working on this. This shouldn't happen and since your post didn't mention, I'd recommend to perform a restart to correct any misbehavior. Then monitor your watch for the next days and keep me posted.

I'll be around.

[Gemma26]

Hello. I've come across a similar issue as the original poster and i have done a complete factory reset and I have also unpaired it. What would your next suggestion be? 

Thanks 🙂 

[LizzyFitbit]

Hi @Gemma26. Welcome! It's great to see a new face around.

Thanks for letting me know that your Versa is having the same behavior, and for the steps tried on your own. To work on this together I'd recommend to remove your watch from the Bluetooth settings, set it up as a new device and wait until the firmware update is completed.

If your watch continues having the same behavior, please reply back so I can forward your details for further investigation.

I'll look forward to your response.

[Gemma26]

I've tried everything you can think of and the issue is still there 🙂 

[LizzyFitbit]

Hi @Gemma26. I hope you're doing well and I'm sorry for the delayed response.

Thanks for getting back and confirming to have tried the steps posted above. Since your Versa's performance is slow despite the troubleshooting steps tried, I got in touch with our Support team to share your details and apparently they already took your case under their wings. They'll continue working with you via email, so keep an eye on your inbox.

I'll be around if you need anything else. 😊