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Slow replacement

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‎07-03-2019 15:12

‎07-03-2019 15:12

After having my battery draining  every day and investigated  I was offered a replacement  3 weeks ago still not received a replacement ,was offered a strap for the inconvenience this arrived 2 days ago but still no sign of the fit bit  been contacting customer service but not getting anywhere at all 

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‎07-04-2019 13:06

‎07-04-2019 13:06

Welcome to the Fitbit Community @Lisamorgan1985.

 

I appreciate your participation in the Forums and sharing your experience with Customer Support and your feedback regarding the replacement process. Thank you for taking the time to get in touch with our Support Team and for letting me know that you've already received the band you were offered for the inconvenience. Fitbit and their partners work together to avoid any interruptions and ensure delivery of the replacement devices as soon as possible. Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. I'd suggest to keep communication open with our team since they have already all the details and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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