help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Wake not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2020 14:25 - last edited on ‎08-21-2020 13:53 by Fitbit Moderator

‎08-18-2020 14:25 - last edited on ‎08-21-2020 13:53 by Fitbit Moderator

Hello.

 

my versa 2 does not lit up when I move my wrist.

 

i really have to touch it or move my arm unhealthily fast/hard for it to respond. 

The settings are right. I already checked that. And I already turned watch of and on. 

Hope you can help 

kind regards 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-21-2020 15:31

‎08-21-2020 15:31

Hi @Happyvv. Welcome to the Community Forums.

 

Thanks for bringing this to my attention, as well for checking the Smart Wake settings. Your watch should respond when moving your arm towards you and because this isn't your case, I'd recommend to switch the Smart Wake settings to Manual. Restart your watch to refresh its performance and switch the settings back to Auto (Motion).

 

Keep an eye to your watch and let me know how it goes.

Best Answer
0 Votes