Smart wake feature not working

[Cayt]

I updated my versa and the smart wake feature was added- but every time I set an alarm with it on the alarm doesn’t go off. My alarm will go off without sleep wake just fine, but as soon as I turn in this feature my watch doesn’t vibrate at all during the time frame.

[SilviaFitbit]

@Cayt Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. In this case, I would like you to remove your alarms and then restart your watch. After this, please set them again and the check if they work as expected. 

Keep me posted. 

[Cayt]

I reset my watch and it’s still now working.

[SilviaFitbit]

@Cayt Thanks for getting back. I'm glad to hear that your Smart Wake feature is working. 

I'll be around if you have any additional questions. 

[swinnan]

I think she meant is still does not

work. I have done this multiple times on my new Fitbit and nothing. My old Fitbit was fine until the battery literally died and I had to get a new one. I have been emailing the staff at the help desk for 4 days now and still don’t know why it doesn’t work. The app is installed  showing Smart Wake but it isn’t on my phone. I am so frustrated 

[SilviaFitbit]

@swinnan It's nice to see you around. Sorry to hear that you're experiencing this with your watch.

Since you already have a case created with our Support team, I would advise you to continue the communication through email, they will continue assisting you and providing you with further options. 

I'll be around if you have any additional questions. 

[Cayt]

Yes I meant mine still isn’t working. I’ve reset it any still no luck

[SilviaFitbit]

@Cayt Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[fmart1]

Worked for me. Thanks!