Software update

[Matildehenrique]

My fitbit versa won't make de update and it's on constant update. It's been more than 24h. I already tryed stop and redoing allover again but nothing

[WendyB]

Welcome to the forums!

Try these steps

1) Restart your device by plugging it into it's charging cradle, then pressing the reset button (near the USB plug) 3 times within 5 seconds or so. Wait for your Alta to restart, and then leave it plugged into it's cradle.

THEN.....

In your smartphone, with your Bluetooth turned off,
1) Go to your Setting >Application Manager > Fitbit App
2) Clear Cache and Clear Data and Uninstall
3) Reinstall the app, and allow the app to turn on your smartphone's Bluetooth when prompted

THEN.....

In your fitbit app, go to your device, and:
1) Turn ON All-Day Sync
2) Turn OFF Always Connected

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[Matildehenrique]

It won't  reset, it's fozen