Versa won't turn on

[AsiaCC]

My Versa randomly turned off on me yesterday. I know the battery was almost fully charged but I put it on the charger anyway and after being on for a couple minutes the screen backlight came on but there was nothing on the screen. I took it off the charger and held the two buttons to restart it but the backlight just flickered on off no matter how long I held it. Today I tried to charge it again and turn it on/off but I got the same results. U even tried to change the clock face from my phone but it says it cannot connect. Is my Versa dead for good? I've had it for about 2 or so months. Is there any type of warranty?

[AsiaCC]

Just tried the 3 button factory reset and that was also a fail. Back light came on and off but nothing on the screen. 

[HeydyF]

Hey @AsiaCC, it is great to see new faces around! If your Versa won't turn on, even after trying several tips to make it work, I suggest you to keep an eye on your inbox because I have escalated your case to our Support team for further assistance in regards of your warranty, so they will try to reach you anytime soon. 😉 

Let me know how it goes! 

[Night0wl]

Im having the same issue , battery life is very short if it goes fully flat it takes days for it to turn back on. continually says its at 0% every now and then the fitbit symbol pops up but that's it. have only had mine since the end of june 

[HeydyF]

Hey @Night0wl, welcome aboard! Have you tried to restart your Versa to see if it comes back to life? If you haven't, please follow these instructions: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If your watch still not responding, let me know!