Solution for battery issues

[5Zena]

To help the battery to hold its charge better try putting the device in the freezer for a while and letting it get really cold. I was advised that this resets or changes the chemistry in the battery so that it will work again. This worked to revive my old Blaze model so that it now holds a charge again for several days without draining. Please try and see if this restores your battery also.

So nice that the old Blaze is now working again and ironic because I bought the Versa to replace it due

to battery draining issues.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @5Zena, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Your contribution and willingness to help are greatly appreciated and we are glad to hear that this workaround helped you to resolve battery issues.

As a friendly note, I'd just like to share this page since the warranty doesn't cover the damage that the cold of the freezer may cause to the device.

I'll be around if you need assistance with your Fitbit device and I'll be happy to help.

Have a great day and stay safe! 😀

[5Zena]

Hello JuanJoFitbit,

Your standard "canned" answers to users are getting very old and are unappreciated.

Many of the devices that users have such as the older Blaze and even the first

generation Versa are beyond warranty.  This is the case for me on both, so your advice

to that does not apply.  My "fix" suggestion was made by an Electrical/Computer Engineer

and has worked to set my Blaze back to normal functioning with excellent battery life

like it was new.  I am very happy with it's performance now.

As to my Versa...  I watched the screen fade and go to black on April 15, 2020.  The

screen has not come back since then.  This failure occurred when software (firmware)

updates were being pushed out to devices.  In my attempts to restart and recover the

device I removed it from the Fitbit software and I am now unable to sync to the Fitbit

platform due to not being able to enter the "code" from a screen that is black.  I know

that you are not able to help me with this and I have waited to contact support until

the software being pushed out became more stable.  I think I will be making contact

with support very soon. 

I hope this information is helpful to other users seeing this post.

Thank you