SpO2 data isn't showing on the Fitbit app

[amc155]

My husband has a Versa 3 and it was all working great. About a week ago his app stopped registering his SpO2. It shows up correctly on the watch but is not syncing to the app. All the other stuff is though. Any help?!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @amc155. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your husband's SpO2 data. 

Below are some factors that can affect the Health Metric data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• For smartwatches, confirm you have an SpO2 clock face installed to track your blood oxygen saturation. For more information, see What should I know about health metrics in the Fitbit app?

Hope this helps. 

[amc155]

Thank you MarreFitbit but this does not help me. It was working fine and all of a sudden quit. 

[MarreFitbit]

@amc155 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.