SpO2 data isn't showing on the Fitbit app

[Dillygilly]

My spo2 level shows on my clock but when I sync it to the fitbit app it says no data.

It worked once, but not now. I get a reading on the clock face. Why does it not transfer to the app?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Dillygilly. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your SpO2 data on the Fitbit app. 

As a first approach, I'd recommend to restart your Versa 2, then log out of the Fitbit app, and finally, force quit the Fitbit app. Wait around 10-20 seconds to log back into the Fitbit app and try syncing your watch to see if the data can sync to the Fitbit app. 

Below are some factors that can affect your Health Metric data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• For smartwatches, confirm you have an SpO2 clock face installed to track your blood oxygen saturation. For more information, see What should I know about health metrics in the Fitbit app?

Hope this helps. 

[Dillygilly]

I did everything you suggested. It is working now. Thank you for your help.

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[MarreFitbit]

@Dillygilly Awesome! I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!