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Start button doesn't work anymore-Versa 2

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‎05-27-2022 14:19 - last edited on ‎05-27-2022 18:57 by Fitbit Moderator

‎05-27-2022 14:19 - last edited on ‎05-27-2022 18:57 by Fitbit Moderator

The start button of my Fitbit Versa 2 doesn't work anymore. The screen stays black. What can I do?

 

Moderator edit: updated subject for clarity

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‎05-27-2022 18:56 - edited ‎05-27-2022 19:00

‎05-27-2022 18:56 - edited ‎05-27-2022 19:00

Welcome to the Fitbit Community, @Maut.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2.

 

To have a better understanding of the issue, please let us know are you referring to the button on the left side of your Watch or the play icon EdsonFitbit_0-1653703212363.png to start an exercise?

 

I'll be waiting for your response.

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‎05-28-2022 03:24

In response to EdsonFitbit

‎05-28-2022 03:24

The problem is with the button on the left side. It doesn't react at all. It seems lame.

 

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‎05-29-2022 12:28

In response to Maut

‎05-29-2022 12:28

Thank you for your response, @Maut.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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