Stats different on app vs watch

[Aoneil618]

My watch face stats are different than what is synching to my app. I went for an hour long walk, plus regular steps, 13000 steps total. My watch says I’ve burned 2200+ cals but my app is only showing 1800. I’ve had heart rate monitor all day but in the app it shows heart rate for my walk only as if I didn’t move all day before then. I’ve updated my app and my phone, restarted my phone, and disconnected and reconnected my versa. I’m lost. 

[SunsetRunner · Accepted solution]

Hi, if you're using a Third Party Clock Face, change it to one developed by Fitbit and restart your Versa. If you're using a Fitbit Clock Face, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill after each restart you see the Fitbit logo and rlease the buttons. This resets the internal system of your Versa. 

[JuanJoFitbit]

@Aoneil618 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa and app since they're not showing the same amount of steps.

I'd just like to know if the issue persists or i it got resolved after following the great troubleshooting steps that shared @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[Aoneil618]

This seems to have fixed it for now. But it’s hard to know as this issue isn’t a consistent issue. Some days it’s all matched others, it’s very off. Hopefully this has solved it long term.