Step counting when travelling

[Lyngol101]

Pretty gutted, mi kids bought me my Versa lite for Christmas. Very disappointed as on my previous tracking watch which cost me £20, I could rely on the total but with the Versa, it’s constantly tracking when I am either driving or only a passenger. My daughter bought herself the charge which is doing the same.

Any ideas, as we may both return them

[SilviaFitbit]

@Lyngol101 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the time you took to share your experience with Versa. Your device has been tested against driving and riding in buses, trains, and other public transportation and shouldn’t add steps when you’re traveling under normal conditions. On bumpy roads or in a car with a stiff transmission your device may add some steps. For most customers, the number of extra steps added when driving isn’t significant when compared to your overall stats. If you want to remove the steps from your daily total, manually log the driving activity for the time you were in a vehicle. For more information see How do I edit or delete Fitbit data and activities?

Learn more about it by checking these articles: How accurate are Fitbit devices? 

I'll be around if you have any additional questions.