help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen is green

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2019 20:51

‎09-21-2019 20:51

I've only had my Versa 2 for a day and the screen has went green and fuzzy. Can still see the clock but when I push the button it goes gray and fuzzy with a line the moves top to bottom. Tried restarting it, work for about five minutes then went back to being fuzzy and not working.

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-22-2019 01:50

‎09-22-2019 01:50

The restart is the only real tool that we have to address problems. If that's not working for you then it doesn't sound good.

 

Are you able to exchange it through your retailer? If not, you should be covered by the fitbit warranty so it's worth contacting them. If they can't fix it they can check your warranty and advise on your options: contact.fitbit.com

Best Answer
0 Votes

‎09-22-2019 02:02

‎09-22-2019 02:02

Hi @Chella2011, welcome to the community.

 

Have you tried changing the clock face to see if that fixes things? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes

‎01-09-2020 18:44

‎01-09-2020 18:44

Was this ever resolved? I have the same issue.

 

Best Answer
0 Votes

‎01-09-2020 21:05

In response to Crex101

‎01-09-2020 21:05

I sent it back to Amazon in exchange for a replacement. My new one has been fine.Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes