help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step decrease after sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2018 08:01

‎07-20-2018 08:01

When my versa synced at midnight, it took my steps down from 14kto 6k for the day. I did NOT manually enter any activity or do anything that would alter it. How do I fix this? 

Best Answer
0 Votes
2 REPLIES 2

‎07-21-2018 05:42

‎07-21-2018 05:42

A warm welcome to the Community @Jbryant56379.

 

Could you please be more specific about the issue  you are experiencing with your Versa? Is the watch resetting at midnight? Some screenshots would be great.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-21-2018 17:30

In response to AlejandraFitbit

‎07-21-2018 17:30

Right before midnight my Fitbit synced to the app and my steps suddenly decreased from 13k to 6k. I did not manually enter any activity during the day.

Best Answer
0 Votes