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Steps Not Tracking on Versa

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‎08-19-2018 03:33

‎08-19-2018 03:33

Hi! I am having trouble with my Fitbit Versa, it was working fine yesterday up until about 7 pm and then it has been kinda funky about tracking steps. Some it will track and sometimes it wont. It no longer tracks when I have the screen pulled up on the watch. I have to have the watch on sleep to see any noticeable new tracking. This is very frustrating since I am an athlete.

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‎08-19-2018 08:29

‎08-19-2018 08:29

Have you tried to restart your Versa, see pg. 68 in the user guide below. Also restart your phone. 

Let s know if it helped. 

Also on pg. 68 is the factory reset. Try it as the last resort 

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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