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Steps accuracy concern

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‎12-28-2019 18:31 - last edited on ‎12-31-2019 15:44 by Fitbit Moderator

‎12-28-2019 18:31 - last edited on ‎12-31-2019 15:44 by Fitbit Moderator

Just went from 11 thousand steps to 68 thousand just lying in bed for 30 mins. I'm so sad that I have to turn this in tomorrow.

 

Moderator edit: Subject for clarity 

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‎12-31-2019 15:44

‎12-31-2019 15:44

Hi @Chantellechoni, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and for the details that were shared in your post, seems odd that your device is tracking so many steps in such a short period. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Does this only occur with steps or floors, distance, heart rate, etc? If you haven't already done so, please try the following steps to restart your device:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions.

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