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Steps app not working

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‎10-26-2019 15:04 - last edited on ‎10-27-2019 14:46 by

‎10-26-2019 15:04 - last edited on ‎10-27-2019 14:46 by

Steps app to my phone is not working 

 

Moderator edit: subject for clarity

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‎10-27-2019 14:46

‎10-27-2019 14:46

Welcome to the Fitbit Community, @Thecroft03.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with steps. I recommend making sure your watch is syncing, you can try the troubleshooting instructions from this help article if you experience any difficulties with syncing: Why won't my Fitbit device sync? 

 

If these instructions won't help you resolve the issue or if you refer to MobileTrack, please let me know and provide the additional details of the issue. I will be glad to investigate further. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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