Connectivity & notifications fix

[GrubbyDuck]

Please,  if this works for you?  Give me some Ku-Dos by 👍 vote! 

With iOS 13 Apple now requires Show Previews be set to Always or When Unlocked to get notifications on any connected device.

It was Apple & not FitBit that changed the rules.

I also use a Garmin Forerunner 245. 

Received this by email off their support team. Hope it helps Peeps in FitBit community too.

Garmin trackers & all devices on iOS 13 are having exactly the same issues as FitBit users.

In this self help I have replaced words Garmin or Connect with FitBit

I Am Having Issues with My FitBit Device After Updating to iOS 13 on My iPhone

With the release of iOS 13 permission settings to allow your device to communicate with your phone have changed. If you are experiencing an issue after updating your phone, review the following topics which should solve most issues.

The FitBit app displays the message "Bluetooth is turned off"

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iOS 13 requires Bluetooth Sharing to be turned on for the FitBit app. 

Below are steps to enable this setting.

1. From the iPhone, select Settings

2. Scroll down and select FitBit app

3. Toggle Bluetooth on

NOTE: For the best user experience with your FitBit device and your phone, the Location setting should be set to Always and all toggles should be set to on.

I Am No Longer Getting Smart Notifications on My FitBit Device

To correct this issue follow the steps below:

Check Bluetooth Settings

1. From the iPhone, select Settings

2. Select Bluetooth

3. Under MY DEVICES select the "i" icon next to your FitBit device

4. Toggle Share System Notifications to on

Check Notification Settings

1. From the iPhone Settings, select Notifications

2. Set Show Previews to either Always or When Unlocked

3. Under NOTIFICATION STYLE scroll down and select the Messages app

4. For Messages, toggle Allow Notifications on, ALERTS options should all be checked, and Show Previews must be set to Always (Default) or When Unlocked as show below:

NOTE: With iOS 13, Apple now requires Show Previews be set to Always or When Unlocked to get notifications on any connected device.

[LiliyaFitbit]

Hello @GrubbyDuck, it's nice to see you around in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the steps which can be helpful in resolving the issue with connectivity and notifications. I really appreciate your efforts and your time! I am sure this information will be helpful to many users. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.