Steps not counting for challenges

[Afrikaana]

My steps count load up on my Fitbit and app but don’t transfer over to the challengers, I’m logged in.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Afrikaana.

I am sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Let me know how it goes. 

[Liz84]

I am having the same issue.  I have tried all the suggestions in previous comments and only half of my steps are being recorded on my challenge.  

[Yogannab]

I am also having this issue - so annoying have tried all the steps recommended but still not syncing to the challenges!!