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Steps not miles recorded

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‎07-15-2024 06:58

‎07-15-2024 06:58

Fitbit Only recording steps not miles, despite being set up for both. Connection is Good. Watch is synced with app on phone. Forced closed the App . Restarted watch and phone. Still not working. 7600 steps doesn’t equal 0 miles.

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‎07-15-2024 07:10

‎07-15-2024 07:10

@Fit_aspie   Many other users are seeing this, too.  It might be a bug in the automatic stride length.  Please try the following workaround.  Tap on your profile picture/gear icon in the upper right, then Exercise.  Look for the Stride Length setting and toggle the automatic option off.  This worked for some users.  I don't have this issue with my Fitbit, so I can't confirm that it will work consistently. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-16-2024 13:16

In response to LZeeW

‎07-16-2024 13:16

@LZeeW , Thank you for your help.

@Fit_aspie  A warm welcome to the Community! Thank you for your message. 

As our friend LZeeW mentioned. This has been reported already. Our Team is aware of the issue with the distance and is working on a solution for this. 
Please follow this thread as there we'll be posting all updates about this. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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