Steps not syncing to challenges

[Summernum0271]

Hi.  I've doing some of the step challenges with friends. For the past few days, my Versa won't transfer my steps to the challenges I am in. I've turned the Bluetooth off and on, tried shutting both my phone and Fitbit off and no change.

UPDATE:

I should add that I have a Samsung galaxy phone.

[emortl4lfe]

Has this issue been resolved since it’s been going on since 2018? I’m having it as well. 

[Wlr86]

Now it only happens to me when someone in a different time zone starts the challenge. 

[Krissa]

I have been having this problem for a year. It has NOT been fixed. I have done updates, turned Bluetooth on/off, used other devices, reset Fitbit...just does not work. This was a major reason I purchased versa over the Apple, so that I could be in challenges with family and friends. What are you going to do for all of your customers???

[lunatone]

I’ve also been having this problem for years, and it seems to be getting worse!

Will this ever be fixed?

[michele430]

I'm having this problem too and theres only 2 hours left to sync to the challenge.  This SUCKS because I have been walking my **ahem** off!!!!!!  When will this be resolved?????

[ThisBeauty733]

I tried doing that and it also didn't help sync my steps up to challenges. Literally none of these options are working.

[AshleyBarnes · Accepted solution]

I am in the weekend challenge with some friends in CST while I am in MST, while I understand time zones affect the challenge, we are not done with the challenge and my Fitbit will not sync properly. It show in the challenge only 13k steps, while in the dashboard it shows 15k steps. Is this glitch or a time zone issue?

[michele430]

they never answer.

This questing or problem was from months ago?????Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: merged reply

[dolphin592000]

I have iphone8

[Summernum0271]

If I'm in more than 1 challenge, this happens to me for 1 group.

[Neilm365]

They never answer any questions

[Cubby74]

I am having similar issues today. Over 26k steps synced in the App and Charge 3 but they haven’t transferred to the challenges. 

[Neilm365]

Unfortunately FITBIT never respond
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Moderator edit: personal info removed

[LasaM]

Hi, 

I’m in 2 challenges.

 First one with different time zones is not correct where the 2nd one with same time zone is. 

Not sure how to fix that. 

[Peacubhue]

I am having the same issue and i also have a samsung galaxy

[MissGoodart]

This has been a problem for almost 5 years & Fitbit hasn’t fixed it. 👏🏻 👏🏻 

[AaronM45039]

Exactly. That's why I'm getting rid of Fitbit.  They don't stand behind their products or fix issues with them.  

[rlscott7]

Yep. When I bought my Versa, reviews were horrible on all devices, but worse on the Charge, so like a dummy I took my chances on the Versa. It died just after the year manufacturer warranty. Good thing I bought an extended warranty from Target so they fixed it, but that warranty is now gone so when this one dies I will not be buying another Fitbit. Products seem to be poor quality and now I see their customer service is as well. 

[Thopkin2]

Three years later, and this is still a common problem. Any suggestions?

[Siobhonb]

Mine just seemed to sort itself out in a few days and I’ve not had the same problems since.

Sent from my iPhone