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Steps not syncing to challenges

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‎07-17-2018 07:10 - last edited on ‎07-18-2018 05:50 by Moderator Alum

‎07-17-2018 07:10 - last edited on ‎07-18-2018 05:50 by Moderator Alum

Hi.  I've doing some of the step challenges with friends. For the past few days, my Versa won't transfer my steps to the challenges I am in. I've turned the Bluetooth off and on, tried shutting both my phone and Fitbit off and no change.

 

UPDATE:

I should add that I have a Samsung galaxy phone.

Best Answer
42 REPLIES 42

‎07-13-2022 15:18

In response to Thopkin2

‎07-13-2022 15:18

There is no fix. When mine died I bought a Versa 3 and it hasn’t had that problem at all. 

Best Answer

‎07-13-2022 16:31

In response to emortl4lfe

‎07-13-2022 16:31

Buy an Apple Watch or Garmin. That’s what I did. Lol

Sent from my iPhone
Best Answer
0 Votes

‎08-09-2022 09:14

In response to AaronM45039

‎08-09-2022 09:14

How do you get rid of Fitbit? I’m so done with the steps not syncing and I’m not even sure now if the other metrics are accurate given these issues. 

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0 Votes