Steps not syncing to challenges

[Toria1716]

On my dashboard it shows the amount of steps I have, but when i go into a challenge with friends it's not syncing the right amount of steps.  The time zone has nothing to do with it because the creator of the challenge is in pretty much the same time zone as me.  I've tried uninstalling the app and then reinstalling it, but that doesn't work.  I've tried restarting my phone and that doesn't work.  I've restarted my fitbit and that doesn't work.  I'm just getting super frustrated.  And what's even more frustrating is that the heart rate sensor on my fitbit is no longer working.  I've tried restarting my fitbit but the lights don't come on again all.  And I made sure that the heart rate feature on my fitbit is turned on.

[JohnnyRow]

Have you manually logged any steps?  If so, they do not count in challenges.

[Toria1716]

No I have not