Versa Lite Screen Flicker

[Mandibair]

Hello! My original purchase of the Versa light was in December and it stopped working, I got a black screen that just wouldn’t come back on, so I got a refurbished replacement sent to me. This one I haven’t had but a few months and I noticed the screen flickers. Is this something covered under the warranty? 

[Marrrmaduke]

@Mandibair Yes as it obviously should not flicker. At this point I would try performing a factory reset first (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. If you're unable to use the screen, please try performing the factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, you can reach out to Customer Support. Here's the link to Customer Support page.