Versa 2 not syncing to app.

[jiarms1129]

My Versa 2 is working fine.  It counts my steps and my heart rate, but doesn't sync to the app. 

[Marrrmaduke]

@jiarms1129 Have you tried rebooting your phone and Versa several times. Press and hold the back button of your tracker until screen turns off and fitbit logo appears. Can you also share your phone model, OS and fitbit mobile app version?

[jiarms1129 · Accepted solution]

I reinstalled the Fitbit app. It is syncing now.

[Marrrmaduke]

@jiarms1129 great! happy stepping!

[jiarms1129]

Thanks!