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Steps per hour goal discrepancy-Versa 2

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‎09-22-2021 12:13 - last edited on ‎09-22-2021 17:03 by Fitbit Moderator

‎09-22-2021 12:13 - last edited on ‎09-22-2021 17:03 by Fitbit Moderator

My Fitbit app doesn’t always count the correct amount of hours I hit my step count for that hour. Like for today, I’ve gotten 6 hours of 250+ steps per hour, but my app only says I got 3 hours. This happens maybe a couple days a month. Has this happened to anyone else?

 

Moderator edit: updated subject for clarity

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‎09-22-2021 17:02

‎09-22-2021 17:02

Welcome to the Fitbit Community, @breamahan.

 

Thanks for the information provided.

 

Our team is aware of this issue with a discrepancy on the Hourly Activity Goal, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

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