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Steps syncing issue with Versa 2

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‎09-22-2020 04:30 - last edited on ‎09-25-2020 18:04 by Fitbit Moderator

‎09-22-2020 04:30 - last edited on ‎09-25-2020 18:04 by Fitbit Moderator

Hi,

I hope someone can help!

I synced my Fitbit Versa 2 with the app yesterday and I had walked around 9000 steps, I didn't sync again until this morning and it still says 9000 for yesterday when I actually did 17,000 steps. Todays steps are syncing perfectly.

I have logged in on the web browser, tried turning bluetooth on and off again. Removed the Versa from my Bluetooth list and reconnected. Restarted my phone and the watch I don't know what else to try?

Any ideas?

Many thanks 🙂

 

Moderator Edit: Clarified subject

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‎09-25-2020 18:03

‎09-25-2020 18:03

Hi @moogdawg, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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