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Versa not turning on

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‎09-22-2020 11:58 - last edited on ‎09-25-2020 18:05 by Fitbit Moderator

‎09-22-2020 11:58 - last edited on ‎09-25-2020 18:05 by Fitbit Moderator

I had a new versa for less than a year and battery died. I was within one year warranty so they sent me a new one. Now 10 months later it died again and they won’t replace battery. I’ll never by another Fitbit again.

 

Moderator Edit: Clarified subject

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‎09-25-2020 18:05

‎09-25-2020 18:05

Hi @Tennisgirl12, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for your feedback, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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