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Steps to resolve GPS issue

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‎08-03-2020 17:55 - last edited on ‎08-04-2020 21:03 by Fitbit Moderator

‎08-03-2020 17:55 - last edited on ‎08-04-2020 21:03 by Fitbit Moderator

My issue was that the GPS would not connect to my phone or if it did it would pause and not start back up so I ended up with a bike ride that showed only my heart rate.  So here is what worked for me.

 

1. I would turn off the WiFi (not sure why I had to do this)

2. I went into the settings in biking in the watch and turned off Auto-Pause

3. I would swipe down on my Fitbit app and refresh it just before I started my bike ride and then immediately I would click on “Bike” in my watch and the GPS would connect and stay connected.

 

My question is, why should I have to do any of this????  I spent $200 on a watch that I have to jump through hoops with to get it to do what it should do on its own.

 

If you were having the same problem that I was having, give it a try

 

Moderator Edit: Clarified subject

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‎08-04-2020 21:01 - edited ‎08-04-2020 21:02

‎08-04-2020 21:01 - edited ‎08-04-2020 21:02

Hi @Ttraylor, it's nice to see you again participating here in the Community Forums! 

 

Thanks for taking the time to share the steps you took to resolve your GPS connection issue, the willingness to help here in the Community Forums is always appreciated, I understand how frustrating this situation was for you. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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