Stopped recognizing walks and runs

[hanutka]

Hi Guys, 

My Fitbit Versa doesn't recognise my walks and runs anymore. 

Yesterday everything was ok. I have the same walk to work every morning, and then a run during the day and none of them have been recognised and logged. 

Did you notice anything like that? How to fix it? 

H. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @hanutka.

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped recognizing your walks and runs. Thank you for your efforts to resolve this. I recommend confirming that your watch is syncing. If you experience any difficulties with syncing, please try the steps from this help article including a restart: Why won't my Fitbit device sync?

If your device is syncing, I would like to advise that the SmartTrack feature recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, pushing a stroller while you walk, or stopping in the middle of an exercise may interrupt the activity tracking. By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. Please find more information here. 

Let me know how it goes, I'll be around.