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Stopped tracking sleep

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‎07-17-2019 07:27 - last edited on ‎07-21-2019 14:46 by

‎07-17-2019 07:27 - last edited on ‎07-21-2019 14:46 by

For two day's my versa light won't track my sleep. I think I have tried everything. I also have a Samsung s8 can someone please help me to fix?

 

 

Moderator edit: subject for clarity

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‎07-21-2019 14:45

‎07-21-2019 14:45

Welcome to the Fitbit Community @Goofygrl7771. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite stopped tracking your sleep. Thank you for your efforts to resolve the issue and for letting me know that you have a Samsung S8. Please confirm if you've done the following:

 

  1. Please confirm that your sleep settings are normal and not sensitive: What is the difference between the normal and sensitive sleep setting in the Fitbit app?
  1. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
  1. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already
  1. Confirm that the watch is snug on your wrist (the HR lights shouldn't be visible)

It is possible to manually log sleep to reflect the time slept by following the steps from this help article: How do I change my sleep history?

 

You can find more information about tracking sleep here. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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