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Fitbit Versa Bootloop

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‎06-28-2019 15:43

‎06-28-2019 15:43

Hi Ya'll, so for christmas I got a Fitbit Versa and it's worked fine until yesterday. I was at a pool party and it had died, so when I got home I went and charged it. I woke up this morning to put it on, and it was stuck on the blue Fitbit splash screen, so I tried to hard reset it and that didn't work, and tried restarting my phone and turning on and off Bluetooth. Basically everything, and it still doesn't work. Please Help me so I can get my Fitbit working again!

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‎06-30-2019 12:24

‎06-30-2019 12:24

@EFras It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your stuck Versa and thank you for troubleshooting this issue. Since the issue remains I suggest you let our Support team know about this. I noticed that you already have a ticket with them so please keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-21-2019 15:00

In response to AlvaroFitbit

‎07-21-2019 15:00

Hello, AlvaroFitbit. 

 

I've already gotten a complimentary replacement Versa, but it seems that it might take a while to get it as apparently it's on backorder. 

 

Regards, Ethan. 

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