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Strap pin sheared off

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‎09-26-2019 12:05

‎09-26-2019 12:05

Hi there, the strap on my watch has recently broken and when I have removed it the end of the locator pin has sheared off and is stuck in the hole so I cannot get a now strap to attach. Has anyone any ideas on how to solve this? I can’t remove the price of pin and it seems to me that the device is now unusable. I have had it since Christmas, which I don’t think is very long. 

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‎09-26-2019 12:23

‎09-26-2019 12:23

Hi @Colinjohnsonuk   you might get a jeweler to help you, with their fine tools, to remove the pin. As for the band, it could be replaced by Fitbit. Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-26-2019 13:29

In response to Odyssey13

‎09-26-2019 13:29

Thanks, unfortunately it’s not as simple as that as the pin has snapped below the hole so it’s imposeible to ge out. 

 

I have contacted customer services to see if the device can be replaced. 

 

Thanks 

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