Strava app on the Versa 2 still says 'Link Account'

[spikey_richie]

When I open the Strava applet on the Versa 2, it is still showing 'Link Account'. 

Steps taken:

Logged into Strava app, and linked it to Fitbit. 

Fitbit app shows that Strava has read/write permissions.

Took a ride this morning, and the Strava app shows the Fitbit ride. 

Any ideas why the applet still shows the 'Link Account' message? It does seem to be syncing data across the platforms. 

[spikey_richie · Accepted solution]

The missing step was to go into the Fitbit app on my 'phone, click into Versa 2, click Apps, and on the MY APPS list click the cog next to Strava. Seems authenticating the regular eleventyseven ways isn't sufficient! 

[NiallHussey]

Hi, I have tried all the above but STILL it says I’m not linked to strava. On the app it does say I’ve permitted strava and Fitbit to link. Any other suggestions? 

[agrawalsmita]

Same is with me and fir bit support just keeps guiding me to the standard Strava troubleshoot which only guides on how link the Strava.

[Abutorac]

I am getting the exact same. It’s linked. Says I’m logged in. Syncs to my strava for my rides. But the versa stills says Link Account.  Turned phone off and on.  Turned Versa off and on. All updates done. 
Any other ideas than the standard replies I get from a Fitbit that are helping zero ??? 

[agrawalsmita]

On loggerheads now with Fitbit. Everytime the case gets to support team they keep asking me to do the standard troubkeshoot steps.Sent from my Samsung Galaxy smartphone.

[Abutorac]

Yup unfortunately I think it’s a standard call Center that doesn’t really
know how to trouble shoot. I’ve sent other issues. Same standard
troubleshooting. Zero resolution each time

[mikemulvey]

I'm experiencing the same issue. Frustrating. 

[Sasha511]

None of the above steps or this works for me. I have authorised strava on my FitBit app, by going to Fitbit app on my phone and then authorising strava in my apps. I also restarted my Versa. Unfortunately, when I click on strava app on my FitBit Versa watch, it still asks to link account. I will really appreciate if you can help. My phone is big in size and it is very difficult to run holding my hands.

[LisaW73]

Same issue here with a brand new Versa 2 and iPhone 7... I have authorised Strava on my Fitbit app and then authorising Strava in my apps. FitBit Versa 2  watch, it still asks to link account. Help please.

[carinaugusta]

Eu já fiz isso várias vezes, mas quando faço o login volta para página anterior como se eu não tivesse feito isso.
Além de uma mensagem que não foi autorizado, sendo que eu já autorizei!!!