Streaking on Fitbit Versa

[Joseph9144]

Earlier this morning I was using my Fitbit to look at the time with no problem. After coming back from lunch I decided to see how many steps I had taken and noticed there was nothing but a glowing/streaking screen showing on my Fitbit. I have tried resetting my device many times and nothing has come of it.

Moderator edit: format

[JuanJoFitbit]

@Joseph9144 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if you are using a third party clock face. If so, please try changing the clock face to one that is developed by Fitbit and see if the issue gets fixed.

Keep me posted on the outcome! 

[ken70]

I'm having the same/similar problem.  Woke up this morning and my screen is streaking or forcing the brightness way too high.  I switched to a fitbit watchface and seeing the same thing.

I'm almost thinking there's a problem with the autobrightness sensor and it's stuck thinking I'm in bright light.

[Joseph9144]

What I did, and probably shouldn't have done, was let my watch die in hopes that would force reset it. As of right now my watches screen is completely black and all that it seems to be doing is vibrating on messages. I tried to set the watch to a theme created by FitBit, only for nothing to happen. I attempted once again to reset the device by pressing the left and bottom right button, only for no response by the watch. I can still charge it and it seems to still be keeping track of my heart rate, steps, etc.