help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Struck at logo screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2019 02:47

‎07-13-2019 02:47

when i restart, its stuck at "Data not cleared sync and try again" screen. Can anyone please tell me customer service number - INDIA. Thanks.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-14-2019 11:59 - last edited on ‎01-23-2025 10:03 by Fitbit Moderator

‎07-14-2019 11:59 - last edited on ‎01-23-2025 10:03 by Fitbit Moderator

@Sangram450, welcome! It's great to see you around! 

Let me help you with your Versa lite only showing the Fitbit icon and thank you for restarting your device. You could try a factory reset by following these instructions and you can find Support contact information here. Notice that with a factory reset you will need to setup your device again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes