help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Struggling new user

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2019 21:31

‎10-12-2019 21:31

I've just purchased my first fitbit, Versa 2. The sleep tracker didn't log anything except number of hours slept. None of my text messages are coming through to the fitbit. It's not recognising any audio devices when i attempt to connect with blue tooth. Strava won't connect. Spotify doesn't connect despite being logged in. So far my versa 2 is working fabulously as a watch, and nothing else. Can anyone help me figure this out, please?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-13-2019 07:19

‎10-13-2019 07:19

First things first, @FinLevi.  Which phone do you have? Is it on the list of supported devices? Once we verify that, we can better help. 

Best Answer
0 Votes

‎10-13-2019 14:22

In response to SunsetRunner

‎10-13-2019 14:22

Hi Carol,

I'm using a pixel 2.

Cheers
Best Answer
0 Votes

‎10-13-2019 15:50

‎10-13-2019 15:50

@FinLevi - Your phone is on the list of supported devices.  Thanks for that info. The next things to do is re-start your Versa 2. To do this, press and hold the button for about 10 seconds until the Fitbit logo appears. (Alexa will show up first. Just keep the button pressed in.)  Do this twice. 

 

Once it has re-started, swipe the Versa 2 screen to the left until you see Settings. Tap it. Scroll down to Heart Rate. Make sure it is set to On. The sleep tracker needs heart rate information. 

 

For information on notifications, go to page 32 of the Versa 2 Manual. You can also find information on Strava and Spotify in the manual. 

 

Final thought for Notifications, go into the Quick Settings on your Versa 2 (swipe down from the top of the clock face screen) and verify that you are not in Do Not Disturb Mode. That will stop notifications from coming thru. 

 

I hope these trouble shooting tips help. Please let us know. 

 

 

Best Answer
0 Votes

‎10-13-2019 16:08

In response to SunsetRunner

‎10-13-2019 16:08

Thank you so much!!! I didn't realise there was a manual available. It
didn't come with one. 😀
Best Answer
0 Votes