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Paring Bluetooth earpods failure

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‎10-11-2019 08:40 - last edited on ‎10-13-2019 16:03 by

‎10-11-2019 08:40 - last edited on ‎10-13-2019 16:03 by

Hello!!

Having issues with paring up Bluetooth earpods to the Versa.  It shows the device on the list however the pairing fails every time.  Has anyone experienced this issue or have a fix for this?  Would love to use my Bluetooth earpods rather than wired headphones.

Thanks!!

 

 

Moderator edit: subject for clarity

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‎10-13-2019 16:02

‎10-13-2019 16:02

Welcome to the Fitbit Community, @LindseyVersa. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your Bluetooth earpods to your Fitbit Versa. Thank you for your efforts to resolve this and recommend to restart your device as described in this help article. This will refresh your watch internally. After that try to connect your earpods by following these steps: How do I connect Bluetooth audio devices to my Fitbit watch?

 

Give it a try and let me know how it goes. 

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