Touch Screen issue

[TigerFit24]

     I got my Fitbit Versa Lite for my birthday just over a week ago and it was great. Other than faulty distance tracking while not connected to my phone (disappointing but not a big deal) and only staying charged for about two days (I used it for workouts and such so it's understandable), it was an amazing product, and I would have given it 4.5 stars.

     But one morning, I woke up like usual and was surprised when the touch screen was not responsive at all. I could use the button and turn it on and off, but nothing I did could make it respond to my touch. I tried everything. I charged it, restarted it, and changed the wallpaper, but nothing worked. I waited a day to make sure that it was not just temporary, then started looking around for similar problems. I found one that said to let it die, recharge it, and change the screen to one owned by Fitbit, so I tried that. It worked for less than 10 seconds.

     If there is any way I can fix this, please help.

Moderator edit: subject for clarity

[NellyG]

Hi @TigerFit24  I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community, @TigerFit24. It's nice to see you around, @NellyG.   

@TigerFit24 I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa Lite screen. I am glad to hear that you like the device which you received as a gift for your birthday and appreciate your feedback. Thank you for your efforts to resolve this issue and providing the steps you've tried already. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@NellyG thank you for your support!

I'll be around if you need further assistance. 

[TigerFit24]

Thank you for your help. I am working with the support team to get the issue resolved. 

[LiliyaFitbit]

Thank you for your reply, @TigerFit24. 

I am glad to hear you're working with the Support team. Thank you for your time and efforts. I know they will be glad to help you out and provide a solution. 

Let me know if you have any questions.