Stuck in an app

[SarahJDC]

My versa is stuck in an exercise app, I can’t change the screen! 

There also lines down the sides of it like it’s pixilated??

pls help, only 4 months old 

[Marrrmaduke]

@SarahJDC have you tried rebooting your versa several times by pressing and holding the left and bottom right buttons until Fitbit logo appears?

[SarahJDC]

I just tried and nothing happened. Now it won’t even turn on or charge.

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[Marrrmaduke]

@SarahJDC Try rubbing contacts with some alcohol and plugging to USB port of your computer for charging. Try rebooting afterwards. If this does not help, try performing 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a replacement device).

[SarahJDC]

So, I just returned it as I couldn’t get it to do anything! I got a new one 😁

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[Marrrmaduke · Accepted solution]

@SarahJDC hah I'm glad. 👍🏻