Stuck on logo. Versa + Customer Service = useless

[jmheiss]

My Versa 2 has been stuck on the logo since 1/31. I can’t reset it by holding the side button, it won’t connect to the app, and letting it run of battery & recharging has done nothing. 

I have called, chatted and Twitter messaged Fitbit and they can’t do anything. They either disconnect my call, stop answering or tell me to call back when I report that all of the basic troubleshooting steps don’t work. My Fitbit is no longer in warranty—should I just give up, cancel my Fitbit premium account, and get an Apple Watch? This is absurd.

[Guy_]

Hi @jmheiss - did you try the following procedure?

• Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth on the phone and any other nearby phones and Fitbit devices
• Shut off your phone and wait a few minutes
• Turn on the phone
• Turn on the Bluetooth.
• In the Fitbit App, click profile photo and "+ Set up a Device" like in the initial setup

• If this doesn't work, restart the watch How do I restart my Fitbit device? 
• If the button doesn't work, you can't restart without it being setup first.

[jmheiss]

Yes. And now I just have a useless app with noting connected to it AND a useless fitbit! The Fitbit is still stuck on the logo screen and the Fitbit app can’t connect via Bluetooth. 

[Guy_]

@jmheiss- Are you using more than just a single phone? Is so remove the watch Bluetooth entries from them and turn them off and any other watches and try again.

You can use this process to verify if the watch has Bluetooth.What should I do if I lose my Fitbit device?

If this fails you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a factory reset.

[jmheiss]

I appreciate your attempt to help, but I’ve already tried a factory reset with Fitbit support and it didn’t work. 

[Guy_]

@jmheiss - thanks, sometimes a second go works but the watch may be too damaged.