Sudden decrease in battery life and touch screen unresponsive

[a_n__d___y]

Hi all,

I've had my Fitbit Versa since around December last year (2018), and I have had no problems until now.

Yesterday morning I woke to find my Versa completely depleted of battery which is unusual, as I've never had that happen before, and after charging my device, I found that my touch screen had become almost completely unresponsive (about 1 in 20 touches), however it is now not responding to a single touch. My battery will also only last about 12 hours now. I charged it last night at around 22:00, and it is now on critical battery at 09:00 the next morning (which is quite a contrast from the roughly 5 days I used to get).

I have searched through the forum topics and tried to find an answer, to no avail. The steps that I've attempted so far are:

• Restart the device by holding the left button and bottom right button.
• Factory reset the device by holding the left button and the top and bottom right button, then releasing the bottom right button when the Fitbit logo shows and disappears (however I was just left holding the left button and top right button for almost 3 minutes with this method, and after my fingertips began to hurt, it didn't show any signs of rebooting at all).
• Charge device for 3+ hours.

I have also noticed that some people have been told to go into their settings and change some options to reduce their battery usage, however I'm unable to do this as the touch screen is unresponsive.

Any help you could provide would be greatly appreciated.

Thanks,

Andy.

[SunsetRunner]

Hi, when performing a Factory Reset using the three buttons method, the following should happen:

Press and hold all three buttons together untill the Fitbit logo is appearing and release only the right lower button. Keep holding the left and right upper buttons together untill you feel a strong vibration, meaning that the reset has started. See also this article which tells you all about Factory Reset.  If you do not feel the strong vibration at all, then it's time to contact Customer Support, whilst mentioning that the FR failed to work. 

[a_n__d___y]

Thanks kuzibri. Unfortunately the FR did not work as mentioned, and I will contact Customer Support. Thanks again.

[SunsetRunner · Accepted solution]

You're very welcome. See my signature.

[AdrianDevkaran]

I’m having the exact same issue since this morning.. No luck either 

[JLite]

I purchased my Versa 5 months ago and the battery life has suddenly reduced to less than 8 hours. I’ve completed all suggestions for lengthening battery life but nothing is helping. Please help.

[a_n__d___y]

I had to contact customer support and send mine back (within warranty). They sent me a replacement via next day delivery.

[JLite]

Thank you.