Sudden increase in step count when sitting still

[KaitlinMarie27]

This morning I was sitting down when suddenly my fit bit was telling me that I got a new badge for getting 65 000 steps in a day. When I checked both the app and my versa watch they are both reading as having over 68 000 steps. Which I had only been awake for a little over an hour at that point and would have had maybe about 200 steps. Is there a way to fix this, I'm part of a Valley Loop Challenge currently that it says I've won now if that helps identify a glitch maybe? 

This is the first time this has ever happened and I've had my versa since end of August 2019. I use a Samsung S9.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KaitlinMarie27.

I appreciate your participation in the Forums and sharing the details of the accuracy issue you experienced with your Fitbit Versa. Thank you for providing the additional details. I understand your concern as you're part of a Valley Loop Challenge currently and recommend removing the extra steps from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

I have also sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[lola20]

Hi,

I'm having same issue with my Versa today. I was sitting in the morning and suddenly the steps went to 17K with no movement at all. Is there a fix for the app?

Thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @lola20.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the additional details and I am here to help. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes. I'll be around if you have any additional questions.

[JaxMax]

Same problem happened to me several times now, despite the Versa being updated and also restarted several times.  Something is definitely glitching, which is a shame, because it renders my stats completely useless.

[LiliyaFitbit]

It’s good to see you in the community, @JaxMax. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming if you have MobileTrack paired to your Fitbit account. MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may add extra steps and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

Hope this helps. 

[Sazza9832]

Mine clocked 32,000 steps today with very little movement, I have re set, re installed but the stats are still at 32,000 😭

[Jimothyjones]

Same problem here, and same problem all over the Fitbit forums and they never have a better answer than to restart it or check your settings. Obviously, relying on a Fitibit to count steps is a bad idea because it's completely inaccurate an always will be.