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Super annoyed with my Versa

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‎08-11-2018 10:24

‎08-11-2018 10:24

my battery was at 2%; i put it on the charger and it charged fine. Now it won't sync to my phone and it says the time is 9:58 am..it's actually 1:16 pm. i have reset it, i have uninstalled and reinstalled the app on my phone, i made sure the app was up to date and i'm just getting more and more frustrated. My phone will pick up the fitbit and it gives me a number to put in the app but then just keeps searching for it. finally asks me to try again and nothing. please help!

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6 REPLIES 6

‎08-11-2018 20:28

‎08-11-2018 20:28

Hi there - I found 'unpairing' it from your bluetooth helps your phone pair it again.

I had to uninstall/install my Versa too but because I had issues with Fitbit pay (which still isn't resolve) and had your same problem with pairing. 

 

So if you go into your bluetooth setting and select "forget this device" - then try the set up again. This will now help pair your phone and versa like new.

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‎08-12-2018 02:01

‎08-12-2018 02:01

You’re not alone !

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‎08-13-2018 05:58

In response to AJSS_2014

‎08-13-2018 05:58

I have tried everything, I went through all the support steps with Fitbit and after 2 hours of trying found out my versa isn't compatible with my Google Pixel 2, on the first Google Pixels so I will continue to have this issue. Thankfully I'm within my 45 days and can send it back...now to stop getting an error on the last screen to print my packing slip!

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‎08-13-2018 06:30

In response to KareyC

‎08-13-2018 06:30

I'm in the same boat with the Pixel 2 XL on android 9.  I bought the Versa 2 days ago, the update took 15 hours to get 50% complete only to just fail.  Pretty annoyed with this thing so far.  

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‎08-19-2018 04:29

In response to mattyyg

‎08-19-2018 04:29

That’s okay.. I just got my third one, First one wouldn’t sync, second one battery wouldn’t  hold charge... this one heart rate doesn’t register! Sick of this flipping thing! Every replacement has been refurbished! Time for a new one that works or full refund. 

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‎08-19-2018 07:38

In response to Farmlife29113

‎08-19-2018 07:38

I sent mine back. My first one the band wore out and wasn't under warranty so they gave me 25%off a new one. Bought the Alta and it wouldn't hold a charge, they sent me another one and I lost it golfing because the band clasp let go and they wouldn't do anything for me. I did some research and the versa was getting high praise but apparently for no reason. I'll get an apple watch I think

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