Surfline app issues with Versa 2

[Owens723]

Hello, I just got the Fitbit Versa 2, and am having problems with the Surfline app. I am getting different wave heights report on my phone then what the Surfline website is saying.

For instance my phone will tell me wave height of 3-4 feet when the website may say 4-5 feet. Also I can’t scroll up or down or right or left on my Surfline watch app, therefore I don’t get the tide levels or any other info.

I’ve tried closing the app, re installing and everything else, but nothing seems to work. Any ideas of how to fix this?

Thanks 

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Owens723.

Thanks for troubleshooting this Surfline app issues. To troubleshoot issues with an app on your Versa 2, I recommend trying the following steps:

1. For apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access, such as Nest, Clue, Uber, The New York Times, Walgreens, Yelp, Surfline, and Flipboard.
2. Make sure all-day sync is on:
   1. In the Fitbit app, tap the Today tab   > your profile picture > your device image.
   2. Find the option to turn on All-Day Sync.
3. Check if the app has a pending update. For instructions, see the article: How do I install and manage apps on my Fitbit watch?
4. Turning off app permissions can cause the app to stop functioning. Check that you turned on all permissions:
   1. In the Fitbit app, tap the Today tab   > your profile picture > your device image > Apps.
   2. Swipe to find an app on your watch, and tap to open it.
   3. Tap Permissions.
   4. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
   5. Tap Save.
5. Your watch (excluding Fitbit Versa Lite Edition) must be connected to Wi-Fi for some larger apps and clock faces to install or update. For more information, see the article: How do I connect my Fitbit watch to Wi-Fi?

Let me know how it goes. 🙂